Privacy Policy

1. Introduction

Your privacy is our top priority. This Privacy Policy explains how Auto Elite Look (“we”, “our”, “us”) collects, uses, and safeguards your personal information in accordance with Swiss data protection laws and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

  • Full name and contact details
  • Email address and correspondence
  • Payment and invoicing information
  • Service preferences and inquiry history
  • Usage data via cookies and analytics tools

3. How We Use Your Information

We use your data to:

  • Provide and manage our concierge and sales services
  • Communicate confirmations, updates, and exclusive offers
  • Improve our website, services, and customer experience
  • Fulfill legal and tax obligations

4. Data Sharing and Disclosure

We will never sell your personal data. We only share it with trusted service providers (e.g., payment processors, logistics partners) under strict confidentiality agreements to support our services.

5. Your Privacy Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction of any inaccuracies
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to certain processing activities
  • Data portability – receive your data in a structured format

To exercise these rights, please contact us at info@autoelitelook.com.

6. Data Retention

We retain your personal data only as long as necessary for the purposes collected, including:

  • Sales and service records: up to 10 years for tax and warranty purposes
  • Marketing consents: 12 months or until withdrawn
  • Support inquiries: up to 2 years after resolution

7. Data Transfers

Your data is processed on secure servers in Switzerland. Switzerland is recognized by the European Commission as providing an adequate level of protection under GDPR.

8. Contact & Complaints

If you have questions or wish to lodge a complaint about our data practices, please contact our Data Protection Officer at info@autoelitelook.com.

You may also lodge a complaint with your local data protection authority.